Terms of Service

Last Updated: January 2025

Introduction and Acceptance of Terms

Welcome to Virtual Companion, an AI-powered emotional support service. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our service.

Important Mental Health Disclaimer

Virtual Companion is NOT a substitute for professional mental health care, therapy, or medical treatment. Our service provides AI-powered emotional support and companionship only. If you are experiencing a mental health crisis, please contact emergency services or a crisis hotline immediately.

Description of Service

Virtual Companion provides:

• AI-powered conversational support for emotional wellness
• A non-judgmental space to express feelings
• 24/7 availability for companionship
• Crisis resource information when needed

Virtual Companion does NOT provide:

• Professional therapy or counseling
• Medical advice or diagnosis
• Treatment for mental health conditions
• Emergency crisis intervention

User Accounts and Registration

Account Creation

To access certain features, you may need to create an account. You must:

• Provide accurate and complete information
• Be at least 13 years of age
• Maintain the security of your account credentials

Account Security

You are responsible for:

• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Maintaining the confidentiality of your login information

User Responsibilities

When using Virtual Companion, you agree to:

1. Use the service responsibly - Recognize that AI support has limitations
2. Seek professional help when needed - Do not rely solely on Virtual Companion for mental health issues
3. Not misuse the service - Do not use it for illegal purposes or to harm others
4. Respect the service - Do not attempt to bypass security features or manipulate the AI
5. Be honest in your interactions - Provide accurate information when needed

Prohibited Activities

You agree NOT to:

• Use the service if you are under 13 years of age
• Impersonate others or provide false information
• Attempt to extract, copy, or reverse-engineer our AI systems
• Use the service for commercial purposes without authorization
• Share content that is illegal, harmful, or violates others' rights
• Attempt to overwhelm or disrupt our systems
• Use the service for any purpose that could cause harm

Content and Intellectual Property

Our Content

All content provided through Virtual Companion, including AI responses, interface design, and documentation, is protected by copyright and owned by Virtual Companion.

Your Content

You retain ownership of the messages you send. By using our service, you grant us a limited license to process your messages to provide the service.

Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your data.

Subscription and Payments

Free Tier

• Limited daily conversations
• Basic features
• No payment required

Paid Plans

• Subscription fees are billed monthly or annually
• All fees are non-refundable except as required by law
• You may cancel your subscription at any time
• Cancellation takes effect at the end of your billing period
• We reserve the right to change pricing with notice

Free Trial

• Paid plans include a 7-day free trial
• You will not be charged during the trial period
• Cancel before the trial ends to avoid charges

Termination

By You

You may stop using our service or delete your account at any time.

By Us

We reserve the right to suspend or terminate your access if you:

• Violate these Terms
• Engage in prohibited activities
• Pose a risk to other users or our systems

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not warrant that:

• The service will meet your specific needs
• The service will be uninterrupted or error-free
• AI responses will be accurate, appropriate, or helpful in all situations
• The service will detect all signs of crisis or distress

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid us in the past 12 months
• We are not responsible for actions you take based on AI responses

IMPORTANT: Virtual Companion is not liable for any harm that may result from your use of the service instead of seeking professional mental health care.

Indemnification

You agree to indemnify and hold harmless Virtual Companion from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any rights of another party

Changes to Terms

We may update these Terms from time to time. We will:

• Post the updated Terms on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or service notification

Your continued use after changes constitutes acceptance of the new Terms.

Governing Law

These Terms are governed by the laws of the jurisdiction in which Virtual Companion operates. Any disputes will be resolved through binding arbitration.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

Contact Information

If you have questions about these Terms, please contact us:

Email: support@virtualcompanionai.com Website: virtualcompanionai.com

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By using Virtual Companion, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Mental Health Disclaimer.